My Account

The My Account page gives you access to information and links relevant to your activity with ERA, including your company's information, current and past invoices, hotline case history, survey links, training courses, and more.

If you are an existing member or have been a member in the past, your account information should be saved and you can Login using your username and password. If you are not a member, you can create an online account by clicking Register or by making a purchase. Note that only members have access to restricted content throughout the website. 

If you were an existing member in December 2020, you or your HR Manager should have received an email with your login credentials. If you no longer have that email, you can go to the My Account page and click 'Forgot password' to reset it. 

Your account username is either your email address or it is the first string of your email address. 

For example, for John Smith at Company ABC, your username may be or it could be jsmith

You can reset your password by going to the My Account page and clicking the 'Forgot password' link. This will send you an email enabling you to reset your password. 

You can connect to your account using one of the available Social Login accounts, like Facebook, LinkedIn, or Twitter. Click the icon from the login page, and login using your credentials for that site. You may also login using your regular login credentials, and then link a social account to your primary account later. That way, you have multiple ways to login in the future. 

Yes! As the HR Manager, you are able to add other people from your organization as Team Members from the My Account page. Once you login, go to the "Team" page from the menu to add new people to your organization.

Only your organization's designated HR Manager can add other people to their team. Ask your HR Manager to add you as a team member. This will trigger an email to you that gives you a temporary password and link to login for the first time. 

Yes. As the HR Manager, only you are able to remove people from your organization from the My Account page. Once you login, go to the "Team" page from the menu to remove people from your organization.

General Questions

All events and their details are listed on our event calendar. Go to the Calendar page to see all events and links to purchase tickets.

All tickets can be purchased from each event's page. Go to the Calendar page, select an event, and find the link there to purchase tickets. 

All training class tickets can be purchased from each training event's page. Go to the Calendar page, select a training event, and find the link there to purchase tickets. 

We strongly recommend that you try to register through the website first before reaching out for support. This guarantees that you will receive accurate and timely event information, and secure online payment. If you are having trouble registering or purchasing tickets online, then please call the hotline and we will walk through the process together with you. 

Yes, you may sign up multiple people from your organization when purchasing tickets. From each event's page, you can select as many tickets as are available, and then fill out attendee information for each attendee from your organization. 

All posters and other products are available through the ERA Store. Check it out!

Online Payments

All members have the option to pay online immediately via credit card. Alternatively, members have the option to be invoiced for online payment, too. The invoicing option is only available to active members. 

Yes, we currently accept credit card payments online from all major credit card companies, including Visa, Mastercard, American Express, and Discover. 

Yes. ERA uses a secure online payment platform that encrypts all sensitive information and communication, including credit card information. The provider has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. 

Oh no! We're sorry that you need a refund. If this is the case, you cannot request a refund from the website. Please reach out to us directly at or by phone and we will walk you through the process of refunding your purchase.