This multi-session program runs Wednesdays, April 28 & May 5, 2021 This class explores the supporting role of the HR Assistant in the delivery of HR services to the organization. […]
Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them […]
This program is designed to provide an overview of the Americans with Disabilities Act, as amended by the ADA Amendments Act. It is ideally suited for HR and supervisory personnel […]
This multi-session program runs Thursdays, May 6, 13, 20, 27, June 3 & 10, 2021 This intensive workshop is part of the “Excellence in Leadership” series for managers and supervisors. […]
Nearly every company will eventually need to conduct an investigation. Whether prompted by an allegation of workplace harassment, a problem of theft or some other form of misconduct, a prompt […]
This multi-session program runs Tuesdays, May 11, 18, 25 & June 1, 2021 This program is designed specifically for the newly promoted supervisor or someone who will soon make the […]
Performance management is a critical and often mishandled process. All too often, the performance appraisal turns into an annual bureaucratic exercise loathed by manager and employee alike. This skill-building workshop […]
When communication breaks down, so does teamwork. Help your team or individuals on your team to improve their ability to communicate with each other by understanding behavioral styles and how […]
This program is designed for non-EL and non-GL series participants and is a detailed look at using different leadership styles based on predictable variables in situations and employee maturity. The […]
This multi-session program runs Wednesdays, May 19, 26, June 2 & 9, 2021 Help your non-exempt level group leaders improve their ability to get things done through others without actual […]
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