This multi-session program runs Tuesdays, April 13, 20, 27 & May 4, 2021

This program builds on the skills learned in “Group Leaders I”. The focus of this program is improving communication with team members. The importance of influence is discussed and how communicating to influence greatly enhances outcomes. Modules on coaching for performance improvement and a look at delegating to get the job done rounds out this valuable program.

Learning Objectives:

• Improve communication and influence through an assertiveness self-assessment
• Overcome aggressiveness (active and passive) and submissiveness and communicate assertively
• Apply six-step technique to coach for improved performance
• Develop effective praising techniques and provide good feedback
• Effectively delegate to provide growth opportunities to team members

Who Should Attend:

Hourly group leaders who have participated in Leadership Skills for Group Leaders I.

SHRM-CP/SCP PDCs: 16