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Exceptional Customer Service

May 25 @ 8:30 am - 3:00 pm

$240.00 – $306.00

Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.

Learning Objectives:

  • Adopt the qualities and skill sets of a customer service professional
  • Explore customer service from the customer’s perspective
  • Display excellent phone skills
  • Diffuse difficult customers with grace and ease
  • Modify how you communicate to avoid common “gaffes”
  • Read and address problematic body language and “hidden” meanings in speech
  • Be the best by design, using the techniques of benchmarking to improve all areas of customer service.

Who Should Attend:

Front-line customer service providers, account managers, and sales staff.


Cancellation Policy:

A full refund or training credit will be given with 48 hours (or more) notice of cancellation. No-shows or cancellations less than 48 hours will be charged.  Substitutions may be made at any time


May 25
8:30 am - 3:00 pm
$240.00 – $306.00
Event Categories:
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ERA Cincinnati
1200 Edison Drive
Cincinnati, OH 45216 United States
View Venue Website


Membership Price:


The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Exceptional Customer Service - Member Ticket
$ 240.00
Exceptional Customer Service - Non-Member Ticket
$ 306.00

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