Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.

Learning Objectives:

• Adopt the qualities and skill sets of a customer service professional
• Explore customer service from the customer’s perspective
• Display excellent phone skills
• Diffuse difficult customers with grace and ease
• Modify how you communicate to avoid common “gaffes”
• Read and address problematic body language and “hidden” meanings in speech
• Be the best by design, using the techniques of benchmarking to improve all areas of customer service.

Who Should Attend:

Front-line customer service providers, account managers, and sales staff.

Cancellation Policy:

A full refund or training credit will be given with 48 hours (or more) notice of cancellation. No-shows or cancellations less than 48 hours will be charged.  Substitutions may be made at any time