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Exceptional Customer Service

April 25 @ 8:15 am - 4:00 pm

$240.00 – $306.00

This course will be held virtually – the virtual schedule is outlined below:

Start: 8:15 am

Break: 11:15 am – 1:00 pm

Resume: 1:00 pm – 4:00 pm

Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.

Learning Objectives:

  • Adopt the qualities and skill sets of a customer service professional
  • Explore customer service from the customer’s perspective
  • Display excellent phone skills
  • Diffuse difficult customers with grace and ease
  • Modify how you communicate to avoid common “gaffes”
  • Read and address problematic body language and “hidden” meanings in speech
  • Be the best by design, using the techniques of benchmarking to improve all areas of customer service.

Who Should Attend:

Front-line customer service providers, account managers, and sales staff.


April 25
8:15 am - 4:00 pm
$240.00 – $306.00
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Exceptional Customer Service - Member Ticket
$ 240.00
Exceptional Customer Service - Non-Member Ticket
$ 306.00

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