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Exceptional Customer Service

April 29 @ 8:30 am - 3:00 pm

$165 – $231

Customer service is truly a lost art form. Since few of us have products/services, technology, pricing, etc. different from our competition, the one way left to differentiate ourselves from them is to provide better service. Exceptional customer service is 90% attitude and 10% technique. Participants walk away with the skills to excel at both.

Learning Objectives:

  • Adopt the qualities and skill sets of a customer service professional
  • Explore customer service from the customer’s perspective
  • Display excellent phone skills
  • Diffuse difficult customers with grace and ease
  • Modify how you communicate to avoid common “gaffes”
  • Read and address problematic body language and “hidden” meanings in speech
  • Be the best by design, using the techniques of benchmarking to improve all areas of customer service.

Who Should Attend:

Front-line customer service providers, account managers, and sales staff.

Details

Date:
April 29
Time:
8:30 am - 3:00 pm
Cost:
$165 – $231
Event Categories:
, , ,
Event Tags:

Venue

Virtual

Other

Membership Price:
$165

Tickets

The numbers below include tickets for this event already in your cart. Clicking "Get Tickets" will allow you to edit any existing attendee information as well as change ticket quantities.
Exceptional Customer Service - Member Ticket
$ 165.00
Unlimited
Exceptional Customer Service - Non-Member Ticket
$ 231.00
Unlimited

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